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PRICING AND BILLING
How do I get a copy of my receipt?
Once you submit your order you will receive an Order Confirmation e-mail. If you need an additional or replacement copy of the receipt, we can send another one via e-mail. Please contact our Customer Service Department by calling toll free 1-855-585-4040 between 9:00 A.M to 5 P.M EST, Monday through Saturday or send an e-mail to: firstname.lastname@example.org
Do I have to pay sales tax?
As required by law, applicable sales tax is charged on all purchases, except for states that don't have sales tax.
How can I get an explanation on my charges?
If you have any questions about your order, please contact our Customer Service Department by calling toll free 1-855-585-4040 between 9:00 A.M to 5 P.M EST, Monday through Saturday or send an e-mail to: email@example.com
When will my credit card be charged?
Your credit card will be charged as soon as you click the “Submit Order” button on the checkout page.
What forms of payment do you accept?
We accept the following major credit cards for payment: VISA, MasterCard, American Express and Discover. You may also check out using PayPal or Apple Pay.
When will I receive my refund?
As soon as we receive your returned merchandise and have inspected it to be certain it is not soiled or damaged, we will credit your account. It may take up to 5-7 business days to process before it appears on your statement.
Do you have a low-price or price match guarantee?
Yes! We do 110% Price-Match Guarantee. If prior to your purchase you find a lower price from a local store, an online competitor or in a catalog for any item Boutique Rugs sells, we will not only match the lower price, we’ll beat it by an additional 10% of the difference.
Example: If you find a price of $300 from a competitor for an item we sell for $400, we will match the $300 price PLUS take off an additional $10 (10% of the difference in prices) for a final price to you of $290.
You must request the price match prior to placing your order. We will not honor a price match after your order has been processed.
How does an item qualify for a price match?
To qualify for a price match, the competitor’s product must be the exact same brand, item number, pattern, material, size, shape and color as the one we offer for sale. The competitor’s price must be verified at the time of purchase.
What items do not qualify for a price match?
We will not match prices on competitor’s products that are factory seconds, off-quality, clearance or closeout items. Boutique Rugs reserves the right to verify the item’s identity and competitor’s advertised price before honoring a price match. We also hold the rights to reject any price match request that we determine does not meet our policy’s qualifications.
Are there other price match restrictions?
We do not honor:
-Misprinted or typographic errors in the ads of other retailers
-Going out of business or closeout prices
-Items advertised with a percentage discount instead of an actual price
-Prices reduced through a rebate or gift card promotion
-Prices based on membership in a preferred pricing or discount program
-BOGO or free-with-purchase prices
-Prices that require a separate or additional purchase
-Prices in a written or verbal quote or on in store signage
-Prices on items that are out of stock or on back order
-Prices that cannot be verified through a current online or printed advertisement
How do you guarantee my privacy?
We carefully follow all online industry standards for customer security and privacy.
Are area rugs covered by a manufacturer’s warranty?
Yes! Each rug we sell comes with a full one-year manufacturer’s warranty. This warranty covers manufacturing defects in workmanship or materials for a one year period from the date of original purchase. The manufacturer will repair or replace, at its discretion, the rug without charge. Normal wear and tear is NOT warrantied. To register a claim under this warranty, please e-mail firstname.lastname@example.org
Are there special warranty requirements?
You must purchase and use a suitable area rug pad under your rug for this warranty to apply.
What is not covered by warranty?
Normal wear and tear is not warrantied. In addition, there are outside elements that may affect your rug’s appearance over time. These conditions are not covered under the manufacturer’s warranty. These include, but are not limited to the following:
-Differences in color and texture from samples or from one rug to another
-Seam peaking from rolling the rug that will disappear with reverse rolling
-Roll marks from shipping that will disappear with routine vacuuming
-Shedding, which will decrease and stop over time
-Matting and crushing at pivot points and in traffic paths
-Highlighting and shading from light reflections
-Exposure to sunlight, humidity, heat, chemicals or atmospheric gases
-Damage caused by pets
-Improper cleaning, especially through use of a wet process
-Normal sprouting, pulls or loss of single tufts of fiber
-Placing a non-water-resistant rug in a damp or wet area
Is shedding a defect?
All rugs exhibit some degree of shedding, as do rugs containing wool. This is normal and not a manufacturer’s defect. Although it can be frustrating, the amount of shedding will decrease over time and eventually stop. Regular and frequent vacuuming will help.
Do you ship internationally?
We offer free shipping to the contiguous United States. Unfortunately, we cannot offer shipping to Alaska, Hawaii or any other territories under the control of the United States. At this time, we also do not offer shipping to Canada or Mexico.
What do you charge for shipping?
Shipping is FREE on all orders.
How are your rugs shipped?
Our preferred shipping company is FedEx. However, for larger rugs (9x12 and above), we utilize freight companies for our deliveries. Shipping from Georgia usually arrives at your home in a one to five-day time period via FedEx, but larger rugs shipped via freight will take longer to arrive.
How do I track my order?
We will send an email once your order ships with a tracking number. You may monitor the location and progress of your order at tracking.jinhe1118.com.cn
If you have any questions regarding tracking your order, please contact our customer service department by calling toll free 1-855-585-4040 between 9:00 A.M to 5 P.M EST, Monday through Saturday or send an e-mail to: email@example.com
How long will it take to receive my order?
Shipping from Georgia usually arrives at your home in a one to five-day time period via FedEx, but larger rugs shipped via freight will take longer to arrive.
Once you have placed your order, it will leave our stockroom the next night. If your order was placed on a Friday afternoon, it will not ship out until Monday evening.
How long will it take for a backordered item to arrive?
Items on backorder are unable to be filled by our suppliers at the present moment. Unfortunately, we are unable to predict when they will have more in stock. Whenever possible, we will do our best to inform you when there is an anticipated ship date on a backordered item.
How do I properly receive an oversized rug?
Prior to delivering your item, the carrier will contact you to schedule a convenient delivery appointment.
How do I modify or cancel an order?
Our customers will have an hour to make a cancellation after the order is placed. The cancellation may be processed through tracking.jinhe1118.com.cn
If the cancellation window is missed, a return label could be requested from firstname.lastname@example.org or the customers may choose to call (855) 585-4040 to initiate a return.
jinhe1118.com.cn/return-policy link can be utilized for any further information regarding the return policy.
How do I check the status of my order?
To check the status of your order, please visit tracking.jinhe1118.com.cn or contact our Customer Service Department. Call our toll free 1-855-585-4040 between 9:00 A.M to 5 P.M. EST, Monday through Saturday, or send an e-mail to: email@example.com